Refund policy
Lipo Crystal | Return & Refund Policy
Our return policy lasts 14 days from the date of delivery. If 14 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
1. Strict Eligibility Requirements
Due to strict health, safety, and hygiene regulations regarding ingestible dietary supplements, we enforce a rigorous inspection process. To be eligible for a return, your item must be:
- Completely unused, unopened, and unsealed with the original safety packaging 100% intact.
- In the exact pristine condition that you received it.
- In its original outer packaging and accompanied by your official order confirmation email.
*Please note: Any product that has been opened, sampled, unsealed, or tampered with is strictly exempt from being returned or refunded.
2. International Return Shipping & Costs
You will be fully responsible for paying for your own shipping costs to return your item. Shipping costs are completely non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
To process your return inspection, you must mail your product to our global logistics center in Malaysia:
Lipo Crystal - International Returns Hub
NO 123-2, JALAN RADIN BAGUS,
SRI PETALING, 57000 KUALA LUMPUR,
MALAYSIA.
Critical Requirement: You must use a trackable shipping service and purchase shipping insurance for your return package. We do not guarantee that we will receive your returned item. If the return package is lost, damaged, or held at customs during international transit, no refund will be issued.
3. Inspection & Refund Processing
Once your return is received at our Malaysia facility and undergoes our quality control check, we will send you an email to notify you that we have received your item and whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original credit card or payment method within 7 to 10 business days.