Shipping policy
Effective Date: July 13, 2026
Thank you for shopping at Lipo Crystal. We are committed to delivering your order accurately, safely, and in a timely manner. Please review our shipping practices below:
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: Processing time is separate from shipping/transit time.
2. Shipping Rates & Delivery Estimates for the United States
We ship our products to customers across the United States. Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping (Promotional Offer):
- Cost: FREE Standard Shipping for a limited time.
- Estimated Delivery Time: 3 to 5 business days.
Please note that delivery dates are estimates provided by our shipping carriers and are not guaranteed. Unexpected customs delays, severe weather, or peak holiday seasons may impact delivery times.
3. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.
If you haven’t received your order within 20 business days of receiving your shipping confirmation email, please contact us at admin@lipocrystal.com with your name and order number, and we will look into it for you.
4. Customs, Duties, and Taxes
Lipo Crystal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
*Good News for US Customers: Most personal-use health supplement orders valued under $800 USD typically do not incur additional import duties under US customs regulations.
5. Incorrect Address & Lost Packages
Please double-check your shipping address during checkout. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer.
If your tracking information states that your package was delivered but you have not received it, please check with your local post office or neighbors before contacting our support team.
6. Contact Us
If you have any questions or concerns regarding the shipment of your order, please do not hesitate to contact us at:
Email: admin@lipocrystal.com
Phone: +6012-395 6963